Counselling and what it can offer
The most important aspect of counselling is the so-called therapeutic relationship. Counsellor and client have to establish a good rapport so that trust and confidence can grow. A counsellor is neither a friend nor a family member. This is important, because unconditional respect and total neutrality are essential. Everything said is confidential unless it is a threat to the safety of others.
The process by which a client will feel better is by gaining insight into the workings of his or her life. The client will understand connections, be enabled to make different choices and will feel less of a victim.